Working for a Living, Part Three: Pretending to be a professional, January 1997 – Summer 2025
One of the highlights of my career in Regulatory Affairs,
the FDA approval of the Edwards Lifesciences Model 11000M Mitral Valve Bioprosthesis. Source:
https://www.accessdata.fda.gov/cdrh_docs/pdf15/P150048S012A.pdf
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The aforementioned approval pawed the way for one of
Edwards’ most successful mitral valve replacements, the MITRIS RESILIA Bioprosthesis. Source:
https://www.edwards.com/healthcare-professionals/products-services/surgical-heart/mitris-resilia |
For some reason, this whole week I’ve been on an Astrud
Gilberto kick, listening over and over to a YouTube of the very best of her
hits. I love her simple style, and the
bossa nova beats are soooo soothing, especially when one is writing about one
of the most stressful aspects of adult life, working for a living! Now, for those of you who may have read the
first chapter in this saga, as you read the following you may ask yourself “how
come the dates were so precise working back in Sweden, but now, many of the
dates are “ish” which signifies a certain uncertainty?” Well, over the years I have “perfected” my
resume writing, and with input from quite a few HR professionals, at some point
we no longer indicated what month we started working, and in what month we
quit. Instead, the idea today is to just
list the year, especially if the employment was short (like my four months I
spent working at Dental, Medical Diagnostics, but more on that later). Also, when I’m writing about things that
happened some 25 years ago, my memory is a bit fuzzy! So here it goes; some 28 years of working for
a living as a Professional, trying to find my way as a “Desk Jockey”, navigating
the peculiar ways that many of us Professionals have to get used to, like not
having many immediate tangible results; instead relying on the number of emails
we send in a day to try and figure out if we actually did something useful! Good work if you can get it!
Seal Science in Irvine, CA, working as a sales engineer,
spring-summer 1997
In early January 1997, armed with my new diploma from Cal
State Long Beach, I started seriously hunting for an engineering job, and I
landed a position as a sales engineer (glorified sales guy) at Seal Science in
Irvine, making a reasonable salary, but more importantly I now had company
health insurance! Seal Science was a
super interesting place; keep in mind that this was my first professional
job! I had never worked in an office
before, and this was an entirely new experience, to be cooped up in one place
for 8-9 hours per day, with the same people and the same routine, sitting in a
cubicle. How strange that was! Seal Science made custom seals and custom
vacuum cups, and was segmented into two distinct areas; the front office where
I and the rest of the office staff sat, and the actual manufacturing facility,
which housed all the rubber molding machines, and also the warehouse. At the time when I started, there were some
35 of us at the Irvine plant, with 5 or so employees at Seal Science’s
Pennsylvania sales office. Most of Seal
Science’s business was custom seals, but we also functioned as a sort of
retailer for elastomeric products like various rubber sheets and vacuum cups
from other manufacturers. (Mind you,
Seal Science is still in business but is now part of Integrated Polymer
Solutions (www.sealscience.com)), so
if you need a custom seal, this is the place).
Frederick “Rick” Tuliper, the owner/manager was a bit leery of me, being
a 41-year old recent college graduate, but hired me anyway (I was his first
degreed engineer). Rick was a super
colorful guy, and I ended up learning a whole bunch from Rick, including how to
actually function in an office environment (unfortunately, Rick died at the
young age of 70 in 2019, probably from bladder cancer, judging from his
obituary). Rick had a very interesting
teaching style; no matter what your position, you would start in the molding
plant, working the rubber molding machines and other equipment. So right off the bat you had a good
understanding of the business, which really helped when I eventually moved into
the office for my “sales engineer” job.
I still remember the distinct smell of un-cured silicone, a slightly
sweet and flowery fragrance, which hung over the manufacturing area. Since the thermoset curing cycle was usually
5-6 minutes, the key was to operate two molding machines at a time.
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A picture of a rubber molding press. The steel mold halves would be mounted in
the heated press. |
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Steel mold for making o-rings. The uncured rubber would be placed in
chunks in the mold cavities, and the press would press the two halves of the
mold together, squeezing out the rubber before the heat of the molds and the
press would set the rubber. Ergo the
name “thermoset” for an elastomer that relies on heat to cure. Seal Science molded thousands upon
thousands of o-rings, like the ones you see in the picture above. |
Two weeks later when I moved into the office, I was incredibly lucky to work alongside Douglas “Doug” Albin, who was the consummate sales guy, and also one of the most incredible and generous people I have ever met. I learned a ton from Doug, and I’m forever grateful for his guidance. Doug worked for Seal Science until 2022, when he finally retired. Doug passed away in 2023 at the age of 83, so he worked until he was well into his 80s! Doug knew everything about custom suction cups, which are used for pick and place in high volume manufacturing.
Our job as sales engineers consisted of cold calling
potential customers; Rick had a running ad in one of the trade magazines, and
if you showed interest, we would call you and ask you if you had any immediate
needs, and if you wanted one of our brochures.
The goal was to make at least 100 calls per day, and most days I sent
out (via the US Postal Service) 4-5 catalogues.
Later, I moved into quoting of custom rubber seals and other
elastomeric products (i.e. widgets). The
quotes usually consisted of two components; the custom steel mold, and the
piece price per rubber widget, depending on the size of the order (steel molds
are made with a certain number of cavities, and since each cycle is about 5
minutes, for larger quantities, the piece price would usually be less expensive
with a larger, i.e. higher number of cavities, mold). I had written a little Excel routine, which would
give the customer an idea of how many widgets it would take in order to make
the piece price go down, even though the higher number of cavities in a mold
usually meant a higher initial price for the mold. We had two fax machines, and we would fax off
the completed quotes and hope for an order.
I had also started to take some Autocad classes, so at least I could
make some very rudimentary drawings, which came in handy on occasion. During this time, I got very familiar with
all kinds of rubber compounds; Natural Rubber, Butyl Rubber, Nitrile Rubber,
Ethylene Propylene Diene Monomer (aka. EPDM), Silicone Rubber, Polyurethane
Rubber and Viton, which is used for high temperature and harsh chemical
applications. Whenever somebody asked
for quote on a custom seal, the first question was always “what is the
application?” There were four of us that
sat in the front office, in open cubicles which we called the bull pen. This was also the first time I saw somebody
leave our office crying in the middle of the day (thankfully to this date,
there has only been one other time, but more on that below), after an
exceptionally challenging morning at the office (this person eventually calmed
down and returned to the office in the afternoon). I liked working at Seal Science, I learned a
whole bunch, and the camaraderie was great. Nevertheless, by the fall of 1997,
I had found a better paying job, working for Horizon Medical, but that story
will unfold below.
Home Depot, Laguna Hills, CA, part-time sales associate,
September(ish) 1997 through May 2001.
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(My) The Home Depot, 24332 El Toro Road, Laguna Hills,
CA. |
By the summer of 1997, Kathy and I had decided to try for a third child, and in order for us to save a bit of money so that Kathy could stay home when this yet-to-be-conceived child came, in the fall I started working at Home Depot in Laguna Hills, CA, in addition to my day job at Seal Science. I had applied at Home Base (which was in competition with Home Depot), and also at Bed, Bath and Beyond (a home goods store), but I finally landed the job at Home Depot, working nights and weekends. In addition to the applications, all three stores used some sort of written personality trait questionnaire; I remember Home Depot’s questionnaire was over 90 questions, many of them questions like “have you ever shoplifted?”, “when you shoplift, do you do it alone or with a friend?” and my favorite “have you ever had a fist fight with any of your former employers?”. This was designed to weed out the most egregious bad apples, but some of them still got through! Well, I must have passed the test and I started at the newly built Laguna Hills Home Depot sometime in September of 1997, just about a month before the store was to open. To make a long (and mostly boring) story short, we had initially planned for me to stay at Home Depot for 4 to 6 months, but I ended up staying for about 3.5 years, usually working 25 hours plus a week, in addition to my day job at Horizon Medical, Dental, Medical Diagnostics and Newport Corporation (the story will unfold below). This was a good time to be at Home Depot, the company was growing rapidly, and the stock was doing very well (I think it split twice while I was there), and I bought as much stock as I could under the employee stock purchase plan. With me working at Home Depot, we were able to pay off our credit card debt, and subsequently saving up enough money for a down payment on a house, which we bought in 2000, when the 1990 bankruptcy had been cleared off our records. Also, I was a (relatively) young guy, and the hours didn’t bother me, especially since I was working for a higher purpose.
Working part-time at Home Depot was an interesting
experience; I would drive from my engineering job dressed in my slacks,
wing-tipped shoes and starched dress shirts (and often a tie) and change into
my Home Depot grubby clothes in the bathroom.
In the fall and winter I would usually be in building materials or
hardware (which I truly enjoyed, since I love tools), but in the summer I would
usually be moved to outside garden, working stacking bags of soil, moving
plants, stocking the shelves and helping customers. I also got my forklift license, and I must
say that driving a forklift is great work, I just wish it paid better! Also by Christmas, I would be out in the
Christmas tree lot, usually with another bunch of us older guys (you would
think that the younger guys would like that job, but they liked to hide inside
the store where the work was easier, tsk, tsk…
Whenever I would see one of the young guys walking around with their
hands in the orange Home Depot aprons, I would yell at them “get your hands out
of your pockets”, since there was always a bunch of stuff to do, you just had
to look). There were quite a few of us
guys who had day jobs, and the camaraderie at Home Depot was a lot of fun. This was a time when at each after-closing
meeting, where all of us employees in the store would meet at the front of the
store, we would shout the Home Depot chant “give me an H, give me an O, give me
an M, etc.”. Then we would go over the
day’s sales numbers, and talk about any issues.
I have never regretted working for Home Depot, and I still have a
fondness for “my” store in Laguna Hills, even though I now shop at Lowe’s in
San Clemente since it is much closer.
Also, after Matthew was born in December of 1998, Kathy went to work at
Home Depot in the spring of 1999 as a part-time sale associate, working at the
Mission Viejo, CA store. She ended up
working for Home Depot for some five and a half years, before finally quitting
sometime in 2005. Nevertheless, these
were trying times; I would work Monday night, Wednesday night, and Saturday and
Sunday. Kathy would work Tuesday night
and Thursday night, so we would have Friday night together as a family, and
squeeze in as much family time as we could during these precious Fridays. But we persevered, and as I mentioned above,
by 2000 we were able to buy a house, which signified the road to recovery after
the Little Professor debacle in 1990.
Horizon Medical, Santa Ana, CA, working as a Project
Engineer, fall 1997 through early 2000.
In order to make a few more bucks, in the summer of 1997, I
started to look for another job, and I answered a “blind ad” (an advertisement
that didn’t really give any information about the job) in The Orange County
Register, wherein this Horizon Medical was looking for an engineering type, but
again, there wasn’t much information.
Horizon Medical was initially located at the intersection of Grand
Avenue and Edinger Avenue in Santa Ana, CA, but we later moved to a custom-built
facility at 1900 Carnegie Avenue in Santa Ana, on the other side of the 55
freeway. Horizon Medical specialized in
assembly and packaging of medical devices, and they would also manage the
shipping of the products to get sterilized, kinda like a one-stop shop for
contract medical device manufacturing.
At the time Horizon Medical was probably around 75 people, including the
assembly personnel in the cleanrooms, so we were a pretty close-knit
group. Well, I interviewed and got the
job, working as a Project Engineer, which meant that I worked as the interface
between the customer and Horizon Medical, ensuring that the customer’s medical
device was integrated into Horizon’s systems.
This was my start in the Medical Device business, and as of this writing
(summer 2025) I’m still at it! We would
assemble and package pretty much anything medical device related, from simple
tubing sets for liposuction all the way to sophisticated asthma medication
delivery systems, complete with integrated electronics. I would spend at least half the day out in
the clean rooms, and the rest of the day up in the office. I also spent a lot of time with our customers
and our vendors, and since I like people, I was pretty good at it. This is where I learned my method of working
as a professional; if your boss asks you to do something, do something, anything! If I was asked to work on a validation
project (even if I didn’t have the slightest clue what that meant), I would
look for some previous work, and copy what I could, and then present it for
editing. I learned my part of the
business pretty quick, and I also got to know a couple of people that I later
worked with at Edwards Lifesciences. The
Medical Device industry in south Orange County is very closely connected, and
since we all talk, the key is to always be on your best behavior, keep your
nose clean, and don’t burn any bridges!
You never know who you will be working with, who you will be working
for, or who will work for you, it just might be somebody you already know from
another medical device business! In the
approximately two and a half years I worked there, I learned a ton of stuff
about the medical device industry, and as I mentioned above, I got to know
Chris and Cristina, both of whom I still see at Edwards Lifesciences, when I
have occasion to visit the Edwards’ campus.
I worked with clients like ALZA corporation (which was a pharmaceutical
company) where I worked on their leuprolide drug delivery system; BIEX (who was
developing a test to identify high-risk pregnancies), where I worked on their
test system; Advanced Sterilization Products, where I worked on their sterility
assurance test system (and where I met Cristina); Kinetic Concepts Inc. (KCI)
where I worked on their vacuum-assisted wound care system; Johnson and Johnson
(or J and J as we know them), working on a safe blood test needle project, and
a whole host of other clients and their projects and products. I also learned a bunch about ultrasonic
welding, and eventually became Horizon Medical’s ultrasonic welding subject
matter expert (or SME as we like to call them), eventually validating four (or
five) brand new Branson ultrasonic welders for KCI. A great place to work for somebody that is
pretty much brand new in the Medical Device industry, and again, I learned
soooo much in a relatively short time.
Also, when we moved from the intersection of Grand and Edinger to our
custom-built facility over on Carnegie, even more learning opportunities
presented themselves, especially when it came to equipment and process
validations, something that I’ve carried with me ever since.
Dental, Medical Diagnostics, Irvine, CA, working as a
quality engineer and quality manager, spring 2000 (4 months).
So, if Horizon Medical was such a great place to work, and
the learning opportunities seemed to be endless, why go anyplace else? Well, in the end, no matter how interesting
the job, we all work for money, and during my two and a half years at Horizon,
my raises had been pretty much nil. So,
it was time to move on! Keep in mind
that all during this time I still worked part-time at Home Depot, and it just
so happened that two of my buddies at Home Depot worked for a small dental
medical device company in Irvine, Dental, Medical Diagnostics, and they seemed
to like the company well enough. Dental,
Medical Diagnostics built and sold early generation dental filling curing
systems, consisting of an ultraviolet light source, a light tube, and various
glass light tips. Well, I interviewed and got a job as a Quality Manager, and a
reasonable bump in salary, and my own office!
I also performed the duties of a Quality Engineer, working on customer
complaints and such. The company was
headquartered in Woodland Hills, but the manufacturing and assembly facility
was down in Irvine, where I was stationed.
So, why only four months at Dental, Medical Diagnostics? Long story short; the business was rapidly
going under, and not long after I left, Dental, Medical Diagnostics closed
their doors. Not long before I started
in the spring of 2000, Dental, Medical Diagnostics had gone public, and
initially the shares sold for $10.00 a share; however, by the time I started,
the shares were selling for pennies.
There were other signs; outside of my office, we had a burn-in station,
where the electronics were plugged in for a 24-hour test run. During the test run, the equipment would
constantly beep, which was really annoying.
When I started, the beeping would almost be deafening, but as the weeks
and months went on, we had less and less equipment hooked up for burn-in, and
the beeping almost stopped entirely. Also, our poor purchasing agent was using
the owner’s credit cards to buy components, juggling the maxed-out credit
cards. Fortunately for me, after four
months at Dental, Medical Diagnostics, I left to start working at Newport
Corporation, which was another adventure entirely.
Unfortunately, Dental, Medical Diagnostics filed for
bankruptcy on July 24, 2001, closed its doors, and rumor had it that the owner
fled to Canada to avoid creditors, but I have no evidence to back that up. Ed, the vice president of engineering and
research and development at Dental, Medical Diagnostics, took the furniture and
his three engineers from the Irvine office, and set up his own contract
engineering firm. A few years later, by
chance I met Ed at his office, and I recognized both the furniture and his
engineers. They did all kinds of
contract engineering work, including the design of sophisticated sex toys. As Ed said, “somebody gotta do it!”. In the end, a dollar is always green, no
matter where it comes from…
Newport Corporation, Irvine, CA, working as a Senior
Project Manager, early summer 2000 through September 2001.
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Newport Corporation; 1791 Deere Avenue, Irvine,
CA. In February 2016, MKS Instruments
out of Massachusetts bought Newport Corporation. |
So what happened? As
Robert G. Deuster, the 2001 president and CEO of Newport Corporation said “In
the two months since our last update, many of our customers in the fiber optic
communications and semiconductor equipment markets in the U.S. and Europe have
implemented additional restructuring programs and suspended a significant
portion of their capital spending plans. We have continued to experience
cancellations and push-outs of existing orders and a deterioration of new order
flow in our fiber optic communications business as our customers deal with
excess manufacturing capacity and severely reduced demand from their customers
for components. Additionally, the current weakness in our semiconductor market
has been exacerbated by a recent string of order push-outs by several large
semiconductor equipment customers relating to products for optical and robotic
applications, due to apparent delays in 300 millimeter production tool
deployments.” (Source: https://www.globenewswire.com/news-release/2001/09/10/282526/750/en/Newport-Corporation-Revises-Outlook-for-Second-Half-of-2001-Cites-Further-Market-Weakness-and-Announces-Additional-Cost-Reduction-Plans.html). Also, Newport Corporation was fourth-tier
manufacturer and with the general downturn in 2001, things did not go well;
Newport would make the optics (4) that went into the machines (3) that were
used for making semiconductors (2), that were ultimately sold to the likes of
Dell, IBM and Hewlett-Packard (1). So,
any loss of sales by the likes of Dell and IBM would reverberate all the way
down to the likes of Newport.
Fall 2001 through Spring 2004: Back at school, working on and earning my
Master’s Degree in Business Administration (MBA) at California State
University, Fullerton.
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California State University, Fullerton (CSUF); 800 N.
State College Blvd, Fullerton CA. |
I had first attempted to earn my MBA at Fullerton starting in the fall spring of 1998 while working at Horizon Medical; however, working two jobs (Horizon and Home Depot) was just too much, and about six weeks into the spring semester I dropped out. However, sometime in the fall of 1999, I wanted to go back to CSUF, and sometime in 2000, I reapplied. I was subsequently accepted, and again I started working on my MBA in the fall semester of 2001. Since I was an Engineering graduate from Cal State Long Beach with no business classes, I had to take a boatload of classes:
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My study plan for my MBA at CSUF. I eventually ended up taking 17 classes
over three years including summer classes, all of them night classes,
graduating in the spring of 2004. |
Since my business studies at Cal State Fullerton, I’ve
always have had a great affinity for the school. In addition to my MBA, my wife Kathy, our
kids Chelsea, Michael and Matthew all graduated from CSUF, in addition to
Chelsea’s husband Patrick who is also a CSUF Alumni. Later, in the fall of 2015, I returned to
CSUF as an adjunct professor, teaching eight semesters before quitting in the
spring of 2019, but that story will unfold below. Go Titans!
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The Cal State Fullerton Titans, which represent CSUF
athletic teams. |
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A Micro Therapeutics, Inc. brochure for Onyx, a liquid
embolic system, approved for and used to treat arteriovenous malformations
(AVMs). Onyx is a viscous liquid made
up from ethylene vinyl-alcohol copolymer (EVOH), dimethyl-sulfoxide (DMSO)
which allows the EVOH to stay in a semi-liquid state before injection, and
micronized tantalum powder, which allows for radiographic visualization. As the Onyx is injected into the vasculature,
the DMSO is carried away by the blood stream, leaving behind the now solid
chunk of EVOH and tantalum. |
After being laid off in September of 2001, I took over the role of stay-at-home parent, while Kathy went to work both night and day, working as a substitute teacher during the day in the Irvine and Tustin school districts, and also working at Home Depot as a sales associate at night and on the weekends. I would take the kids to school in the morning, then work on various home projects during the day, and then pick up the kids in the afternoon, in addition to cooking, cleaning and doing the laundry. Let me tell you, this is no easy job! Since Kathy was working two jobs, I would try and make sure that all her needs were met, to the best of my ability. I was also going to Cal State Fullerton, working on my MBA, so that kept me reasonably busy. I was also looking for work like crazy, and back then I think we used the Monster Board for open positions.
Sometime in October of 2001, I got an interview with a
company in Irvine, Micro Therapeutics, Inc (or MTI as we knew it back then),
but I didn’t get the job. However, they
called me back in the beginning of 2002 (or I called them, I don’t exactly
remember), and Micro Therapeutics, Inc., located at no. 8 Goodyear in Irvine,
finally hired me, and if my memory serves me, I started working at MTI in the
middle of February, 2002, working as a manufacturing engineer. Micro Therapeutics was (and still is, under its
current Medtronic ownership), specializing in neurovascular and peripheral
treatments, developing and manufacturing embolic coils, liquid embolics (Onyx,
which I supported), thrombectomy catheters and occlusion ballons. MTIs products are designed to treat brain
aneurysms, arteriovenous malformations (AVMs) and peripheral vascular
devices. When I started in early 2002,
MTI employed in total some 125 people, including about 80 assemblers and 45
office staff. We were a pretty tight
knit group, and we all knew each other, and as a manufacturing engineer I
interacted with all groups; R&D, quality, regulatory and of course
operations. At the time, even though MTI
had been in existence for some 10 years (give or take a few), it was still
operating as a start-up company, and unfortunately was still burning through
money like a start-up. Nevertheless, my
first year-and-a-half at MTI was great; I had a reasonably well-paying job
(important when you have three kids and a mortgage), I really liked the people
I worked with, and I got to work on some really cool manufacturing equipment,
and I did some very in-depth equipment and process validations. Also, my old friend CF from Cal State Long Beach started working at MTI, probably late 2002 - early 2003, as a quality engineer. If my memory serves me, she quit MTI before me, probably in early spring 2004. (CF and I have stayed in touch via LinkedIn ever since, checking in periodically, and she has stayed in the medical device field, just like me. To my great surprise, in July of 2025, we had a chance meeting when I got my prostate MRI). I primarily supported the Onyx liquid embolic
system and also catheter manufacturing, and as always learned a ton! MTI had just bought a new liquid injection
molding machine to mold catheter hubs, which became known as “Peter’s machine”,
since I did all the validation work, wrote all the set-up instructions, and did
a ton of trouble shooting. I got to know
more about mold flows and knit-lines than I ever needed to know, but it was a
great time (unfortunately, after about a year-and-a-half, that machine was
taken out of service, since we never had the number of device orders that would
support a high capacity molding machine, and I think it was eventually sold for
scrap)! I also performed a lot of
returned product evaluations, investigating the returned devices, and document
my findings and conclusions, which became part of the complaint files.
By 2003, MTI had instituted a bunch of lean manufacturing
improvements, such as the two-bin system for components and sub-assemblies, and
highly simplified manufacturing procedures.
We also had a light system that was attached to each manufacturing
line, consisting of a three-light
indicator; green meant that the line was running without any problems; yellow
meant that they were waiting for components, and red meant that the line was
down for some other reason, like an equipment failure. First thing we did in the morning when we
came in was to check the lights; if the light was green, we would start our day
like normal, but if the light was red, we rushed in to the clean room to figure
out what was going on to get the line up and running ASAP. Not a bad system!
However, MTI continued to lose money; if I remember
correctly, in 2002 MTI lost some $24 million, on sales of $12 million (so, for
every dollar MTI made in revenue, they spend two). In the middle(ish) of 2003, MTI started to
look for new capital to stay afloat, and ev3 came into our lives. Endovascular 3 (or ev3), was focused on
endovascular diseases, and MTI fit nicely into their portfolio. (ev3 was later bought by Covidien, and later
still Covidien was bought by Medtronic).
Nevertheless, with ev3 breathing down our necks, the culture at MTI
changed rapidly, and people started to get fired, and unceremoniously led out
of the building. The new MTI CEO Tom
Wilder (which I believe was put in place by ev3) obviously wanted to shake
things up, especially given the poor results from 2003, when MTI lost some $48
million, on sales of about $24 million (still, for every dollar MTI made in
revenue, they spent two…).
And now something for you medical device nerds: This was also the first time I experienced a
crazy quality manager instituting a situation wherein you could close out a
Non-Conformance Report (or NCR, which should usually be closed out within one
to two weeks), as long as you opened a Corrective and Preventative Action
(CAPA, which “normally” stays open for months).
This meant that if you had a work order that was held up by an NCR, you
could close the NCR with a CAPA number, and ship out the stuff, as long as the
NCR had been corrected, and no immediate investigation was needed. The outcome was as expected; the number of
CAPAs exploded, and we just didn’t have the manpower to close out the CAPAs,
which of course would look really bad in an audit. When some years later when the Vice President
of Quality at Edwards Lifesciences instituted a similar policy, I was aghast,
and again the number of CAPAs skyrocketed.
I told you so!!!!
So, in this rapidly changing atmosphere, I found myself for
the second time witnessing an employee leaving the building crying; one of our
operations planners had apparently been yelled at, and she stormed out crying
(I don’t think she returned). It even
got so bad that in the spring of 2004, I myself was threatened with a firing,
with my boss’s boss telling me “if you don’t shape up, you’ll be out of here in
two weeks”. That’s after having received
a great performance review the year before, what’s happening here? That Saturday I went into the office and
cleaned out my cubicle of any personal belongings, save for one family
picture. My thinking was that if I was
going to get fired, I would just take my one photo out of my cubicle, stick it
in my pocket, and walk out with my dignity intact, no fuss, no muss. That weekend alone I probably sent out 50
resumes, to anybody that had an opening that would even remotely match my skill
set. Also, by 2003 MTI had installed a
new key system, which required a key fob to get into the building, which was
initially met with some reservations (no trust?). However, the ev3 folks came and went as they
wished, so we know who was running the show in the background. Weird bad times, I’ll tell ya!
Anyway, I was in the last semester of my MBA program at Cal
State Fullerton, and I had already made up my mind that after I graduated in
May of 2004, I would look for another job (one of my professors at CSUF had
told us that an MBA was perishable; if you didn’t get a new job within some six
months, people would start asking why you pursued an MBA in the first
place…). Again, with the specter of
being fired, I doubled up on my job search, and as luck would have it, and with
my fresh MBA in hand, by the end of July, 2004 I had found another job, this
time at a true start-up, AcuFocus in Irvine, but more on that story below. When I left MTI in July, this was the first
and only (so far) time I didn’t give a two-week notice; instead, I got the job
offer from AcuFocus on a Monday, on Tuesday I told my boss and HR that by that
same Friday I would be gone, out of their hair.
My young boss told me “I don’t blame you…”. Too bad; for most of two years I had truly
enjoyed working for MTI, learned a bunch, and hopefully contributed enough to
pay for my salary, but it was high time to leave that toxic environment.
But maybe there is some poetic justice after all; in 2018,
ev3 pleaded guilty to charges related to the Onyx Liquid Embolic System, and
paid $17.9 million in fines, per the Department of Justice. Onyx (which I supported as a manufacturing
engineer in 2002 – 2004), was approved as a liquid embolization device which is
surgically injected into blood vessels in the brain to block the flow of blood
to arteriovenous malformations (AVMs) in the brain, and was only approved by
the FDA for use in the brain (I actually worked on that FDA submission, writing
the manufacturing information, which actually earned me a $500 bonus). Per our friend Google, “Despite the FDA’s
limited approval of Onyx, from 2005 to 2009, ev3 sales representatives
encouraged surgeons to use Onyx in large quantities for unproven and
potentially dangerous surgical uses outside the brain. The company’s
sales force continued to tout unapproved and potentially dangerous uses of Onyx
even after FDA officials told ev3 executives that they had specific safety
concerns regarding uses of Onyx outside the brain at a 2008 meeting. FDA
officials told ev3 executives that a study would be required to gain approval
for uses of Onyx outside the brain and to ensure that the benefits of the
device outweighed the risks.
Rather than conduct a study to ensure the safety and
effectiveness of Onyx for uses outside the brain, ev3’s sales representatives
sometimes attended surgical procedures and provided explicit instructions to
surgeons regarding how to use Onyx for unapproved surgical procedures outside
the brain, including in quantities far larger than what would be used in the
brain. According to the criminal information, ev3’s management also
set-up a system of sales quotas and bonuses that incentivized sales representatives
to sell Onyx for unapproved uses and trained the sales force how to instruct
physicians on unapproved uses of the device.” (Source:
https://www.justice.gov/archives/opa/pr/medical-device-maker-ev3-plead-guilty-and-pay-179-million-distributing-adulterated-device).
Further, ““ev3 disregarded laws designed to protect
patient safety,” said United States Attorney Andrew E. Lelling for the District
of Massachusetts. “The U.S. Attorney’s Office is committed to protecting
patients and the integrity of federal health care programs, and we will
continue to use our criminal authority to ensure that medical device
manufacturers play by the rules that protect the public and ensure quality of
care.”
“Unnecessarily putting patients at risk to increase
profits, as the government alleged in this case, will not be tolerated,” said
Christian J. Schrank, Special Agent in Charge for the Office of Inspector
General of the U.S. Department of Health and Human Services. “We will
continue to work with our federal partners and hold accountable companies that
use deceptive practices to increase their bottom line.”” So, there appears to be some truth to the old
saying that “a fish rots from the head down…”.
Crazy…
AcuFocus, 18 Technology Drive, Irvine, CA: Senior Manufacturing Engineer, August 2004
through mid-January 2007.
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The AcuFocus ACL 7000 (or Kamra as it was later
called) corneal implant, designed to correct presbyopia. The ACL 7000 is a 3.8 mm diameter
micron-thin disk, with a 1.6 mm circular opening in the middle. The design is based on the principle of
small-aperture optics; the implant is placed in a corneal pocket (Lasic
pocket) and positioned over the central zone of the cornea. The exterior opaque ring blocks the
un-focused peripheral light rays, while letting in the focused central rays
through the opening, which increases the depth of focus and improves near
vision. Source: https://www.aao.org/eyenet/article/kamra-corneal-inlay-in-clinic
and also my own experience; after all, I worked for AcuFocus for over two
years. |
Well, as AcuFocus was running out of money in the fall of
2004, the CEO also got very sick with esophageal cancer, and spent a good month
in the hospital recovering from surgery.
He came back in early 2005, looking like the grim reaper. Nevertheless, as sick as he was, he went on a
roadshow to raise money, and after some six weeks on the road, he came back
with $26 million (that’s right, twenty-six) in his pocket. So, with a burn-rate that was now reaching a
million a month (we had hired more people, and also moved into a somewhat
larger space, also in east Irvine), at least we had some two more years to do
our thing! Our CEO was the consummate sales
professional, and his ability to raise money was extraordinary.
I was busy qualifying a new material for the corneal
implant, and also working as the main interface between our manufacturing,
sterilization and packaging sites (we still did not do any of our own
manufacturing, instead relying on contract manufacturers). I also worked on the packaging design; since
the implant was impregnated with micronized carbon, the outgassing after
Ethylene Oxide sterilization, and with the help of Royal Paper Box in
Montebello, CA, we came up with a custom system of boxes, that resembled Swizz
cheese, in order to allow for airflow.
AcuFocus was doing clinical trials in Turkey, and with those clinical
results, we got an FDA Investigational Device Exemption, which allowed us to
start a limited clinical trial in the US.
Since the AcuFocus quality system was completely paper
based, we bought a $1,500 fireproof file cabinet, cased in brick (the thing
weighed 700 lbs, and had to be placed using a pallet jack. Even so, as we started to reach some 500
documents, I hired some temporary help to scan all the documents into
electronic files, so that it would be readily available for all of us to
use. I also did a fair amount of travel;
we had vendors in the Chicago area, in New Hampshire, but primarily in Goleta,
CA, and whenever I visited Goleta, I usually ended up staying in the lovely
town of Santa Barbara, CA.
As I mentioned above, working in a startup means that one
can learn a whole bunch of stuff, and wear however many hats that one’s head
can carry (and having a pretty big head like mine, I carried quite a few, ha,
ha). Since a startup exists to be sold
to a bigger entity, the “product” that
a medical device startup has to offer are clinical results, and our results
were satisfactory, so much in fact that eventually Bauch and Lomb acquired
AcuFocus in 2023; however, that was much later, and I had already left years
before. As I read my resume, at AcuFocus
I “managed the sterility
validation (EO) and shelf-life study, and all subsequent equipment
qualifications and process validations.
[I was] responsible for the manufacturing cycle from raw material
procurement, vendor management, purchase orders and final release. [I] worked closely with quality systems
consulting to secure ISO 13485 certification and CE Mark. As a member of the management team, took part
in all internal and external audits and inspections (Notified Body and
California State) and vendor audits.” That’s a whole bunch of stuff,
and if you work for a larger company, you will probably never touch so many
aspects of a business.
Nevertheless, even though my work at AcuFocus was both
interesting and rewarding (and the autonomy was great), since starting my
career in medical devices in 1997 working for Horizon Medical, I had never
worked for a “prestige” company (a prestige company is usually a big company,
with at least a billion dollars in yearly sales; companies like Johnsson and
Johnsson, Medtronic and Becton-Dickinsson comes to mind), and I believed that
it was time to add that “prestige” company to my resume. So, as luck would have it, in the fall of
2006 I was offered a Quality Engineer position at Edwards Lifesciences in
Irvine (who was and still is a highly respected medical device company, doing
sales of about a billion dollars in 2006), CA, and in the middle of January, 2007,
I left AcuFocus (and I did give them the customary two-week notice, mind
you). Even so, I have never regretted my
time at AcuFocus, and I also made some good friends in Randy May (whom I also
did some consultancy work for), and Randall Danta, who started as a design
engineer, and eventually became the director of engineering at AcuFocus. In 2005, Randall and I started a little band,
“BandAid” since one of our members was Dr. Robert Amster, playing bass. We rounded out the band with Dr. Michael Rugg
on guitar, who was a lecturer at the University of California, Irvine (UCI),
and we did a few gigs here and there; super fun! (By the way, you can read more about all my
musical interests in some of my other blog posts).
Edwards Lifesciences, Irvine, CA: Staff Quality Engineer – Compliance
specialist, January 2007 through mid-2011.
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Edwards Lifesciences, one Edwards way, Irvine,
CA. |
I had my eye on Edwards Lifesciences for a long time; I would send them a fresh resume every six months or so, and I had an in-person interview in 2002 (which fell through), a phone interview in 2004, and another in-person interview in the summer of 2006, to no avail. Nevertheless, I persevered, and I had yet another in-person interview in the fall of 2006, and this time I was finally offered a position as a Staff Quality Engineer, starting in mid-January of 2007 (all the time I had spent with Randy May at AcuFocus really helped, since he was the consummate medical device quality system specialist, and some of it rubbed off). I was initially working on CAPAs, but about three months into my job, I was given the title of “Technical Supervisor”, a title given to some of us engineers that were also expected to supervise a manufacturing crew (or a crew of quality inspectors in my case), when we weren’t working on our engineering stuff! (It never worked out as expected; the supervisory role took all of our time). So, all of a sudden, I had 22 direct reports, and I was responsible for training, reviews, hiring, discipline and promotions. During my time as Technical Supervisor, I got six of my inspectors promotions and raises; to this day when I meet some of my old staff they usually say “when are you coming back?”. Supervising is as much an art as it is a science; I quickly learned that the 80/20 rule applied; 20 percent of your direct reports would account for 80 percent of your troubles! However, sometime in 2009, I gave up the supervisory role, and focused on my job as a Quality Engineer, supporting manufacturing, working on Non-Conformance Reports (NCRs), CAPAs and day-to-day problems and issues.
Also in the fall of 2007, since Edwards had a pretty
generous educational reimbursement policy in place, I started working on my
Masters Degree in Quality Assurance, a program out of Cal State University
Dominquez Hills, CA.
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California State University, Dominguez Hills, 1000 E
Victoria Street, Carson, CA. |
However, toward the beginning of 2011, I had enough of my
paranoid boss (the only male manager I have ever had at Edwards; we had
actually worked as peers at Micro Therapeutics, Inc., and I got him the job at
Edwards), primarily due to a culture clash, and his micro-managing style. Toward the end, I even told him “I can’t work
for you anymore”; he was the only manager I have ever had that wanted full
access to my Microsoft Outlook, so that he could see what meetings I was
attending, and with whom. I can’t work
like that!
Edwards Lifesciences, Irvine, CA: Regulatory Affairs Professional, spring 2011
through August 2023.
In the spring of 2011, I had the very good fortune of
getting hired as a Regulatory Affairs Professional with the same business that
I was supporting as a Quality Engineer, and since then, I have never thought of
doing something else. This was an
alignment of the planets; the Regulatory Affairs management at the time had an
idea that they wanted to hire some engineers and train us to be Regulatory
Affairs Professionals. So, there I was
at the interview; I had brought along my Masters Thesis from CSUDH, which,
incidentally was, at 270 pages, the longest thesis they had ever seen. I put the thesis on the table in front of the
Vice President of Regulatory Affairs and I said “I like to write”, and I got
the job! By the way, if you wanna go to
work as a Regulatory Affairs Professional, you gotta love to write, it goes
with the job description! Long story
short; in my almost 13 years at Edwards working in Regulatory Affairs, I’ve
always had a great boss, generous pay, interesting work, and the respect of my
peers. Like I usually say “it is better
to be stupid and lucky, than smart and unlucky!” Don’t get me wrong, working in Regulatory
Affairs is no picnic; we are usually known as the department of No!!!! Whenever I describe my work I tell people
that it is the easiest job in medical devices; all you have to do is learn how
to say “No” with 15 different inflections.
There is the “Oh No”, the “Hell No”, the “Tell Me You Didn’t”, the
“Noooooo”, the “Over my dead body” No; you get the idea. However, I earn my keep when I sit in
meetings with nine other people that are all saying “Yes, Yes, Yes” and I’m the
only one that says “(and you guessed it) No!”
By the way, not to make it sound bad, but you will never see a Regulatory
Professional get voted Employee of the Year at a medical device firm; we are
just not that popular…
In 2013, a whole bunch of stuff started happening; in
addition to my work at Edwards, I also started as a volunteer instructor and
presenter at the American Society for Quality, section 701 (the Orange Empire
section). I taught classes in quality
systems and quality management, and I presented on process validations. Also, in the summer I started working on my
Masters in Regulatory Affairs, a fully on-line program at San Diego State
University. Like before, Edwards paid
for the tuition, not a bad deal! I
eventually graduated in December of 2015 with a Masters Degree in Regulatory
Affairs; again, more stuff for the resume!
In my opinion, if your employer pays for continuing education, why
wouldn’t you take advantage of that policy; education never hurts! (And to show you how we are all connected in
the medical device industry, especially in Orange County, the current faculty
director and graduate advisor for the Masters program in Regulatory Affairs at
SDSU is Kim Walker; I worked with Kim at AcuFocus in 2005-2006…).
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San Diego State University, 5500 Campanile Drive, San
Diego, CA. In my opinion, this is
probably the prettiest of all the California State Universities… |
California State University Fullerton, Fullerton CA: Adjunct Faculty, Fall semester 2015 through
spring semester 2019, teaching undergraduate classes; Operations Management 339
and Quality Management 425.
For some reason, teaching at the university level had been
part of my bucket list for some years, maybe because my wife Kathy had been a
substitute teacher. Also, the thought
that a former truck driver like myself could teach at a major university like
Cal State Fullerton seemed almost fantastic!
However, through a contact at American Society for Quality, I was
interviewed by the dean of CSUF College of Business and Economics, and since I
had both an MBA and a Masters in Quality Assurance, I was hired! As I started teaching, there were a few
things that I had promised myself that I would do (as opposed to some of the
teachers I had taken classes from in the past):
Make sure that the grading system was fair and easy to
understand;
Make sure that the results from tests were posted promptly,
so that the students would know where they stood in the class, so that they
could make the appropriate decisions (stay, drop out, go cry to the teacher, etc.);
After the final, post the final grades ASAP, so that none of
the students had to agonize needlessly (there is nothing worse than to take a
fall class, and not get the final grade until after New Years…)
Offer some extra credit, so that the students who were struggling
could have a chance to pass (this was especially true when I taught Operations
Management 339, where I would be more than generous with extra credit; even so,
usually some 10% of the class would fail)
I was originally hired to teach Quality Management 425,
which was an elective for a business degree, but by the third year I was asked
to also teach Operations Management 339, which was a required class for a
business major, and one semester I taught both classes, while also working at
Edwards. Fun times! Since CSUF has a satellite campus in Irvine,
I taught most of my classes in Irvine, but I also commuted for some of the classes
up to the main Fullerton campus. Being
the ham that I am, I really enjoyed the brick-and-mortar lectures and the
interactions with the students, and I really believe that most of us that have
“real” business experience can teach, if we have the interest. Especially teaching Quality Management 425, I
used my experience at Edwards Lifesciences as a backdrop, and I was able to
relate the book theory to real life, especially since at the time Edwards had
adopted pretty much all of the best practices regarding quality. Nevertheless, teaching at any level is not
for the faint of heart, something that I quickly learned. Being responsible for teaching the syllabus,
keeping attendance, grading tests, keeping track of student progress, and
finally grading the students requires a lot of bookkeeping, in addition to the
actual teaching. Also, since most of the
students are interested in just one thing, that being able to pass the class, I
could sometimes feel the indifference from the students which was a bit disappointing. Even so, the eight semesters I taught at CSUF
were very, very rewarding, and I would recommend this sort of part-time job to
any professional that has the time and inclination. But, given the time commitment needed and the
relatively low pay vis-à-vis the requirements needed to teach at the university
level, after eight semesters I felt I had put in my time, and after the spring
semester of 2019 I left my position as part-time faculty at CSUF. Nevertheless, my fondness for Cal State
Fullerton has never wavered, especially since our whole family are CSUF
graduates. Go Titans!
At Edwards, in early 2016 I was offered two choices from my
then boss; number one, continue doing what I was doing, supporting
manufacturing and managing my staff, or, number two, start supporting new
product development projects. I chose
the latter, and for the next five years I supported research and development as
a regulatory professional, working on several R&D projects and the
subsequent regulatory filings. This was
a great time; I had the pleasure of working with what I believe was one of the
best teams at Edwards, the MITRIS team, and I was able to follow a new product
from inception to its eventual market release, from our first initial meetings
with the FDA in 2017, though first commercialization in 2020 which took place
in Japan of all places. Don’t be fooled,
this involved a whole bunch of work, but with our tight-knit team we were able
to meet pretty much all of our milestones, no problem! Also, since the R&D work is not a steady
stream of work, I also worked on other projects, such as supporting our initial
European Medical Device Regulation initiative, at one point leading a tiger
team in order to make sure we fulfilled the documentation requirements.
Now, March 2020 changed everything; I remember having one of
our daily meetings with my tiger team, and some of my team members were worried
about this new virus that was going around, and there was a lot of talk, and
people were scared. A few days later, we
were all sent home from the office, with the instructions that “we will all be
back in the office in a couple of weeks…”.
Oh, how wrong we were! I went home and like many people, I set up a
temporary workstation at my dining room using a regular dining room chair and
an old borrowed HP monitor, where I worked for the next three months on my MITRIS
FDA submission. I had just started my
prostate journey (you can check out that saga on my blog), which made life not
so pleasant. I remember our first Zoom
meetings which were chaotic to say the least; however, as time wore on, and
Microsoft Teams got perfected, we all started getting used to two-dimensional
meetings. After a couple of months, we
started going back to the office every other day, and I remember schlepping a
urinary catheter in my backpack for my early afternoon self-cathing session
(again, if that story sounds interesting, check out my prostate blog
post). However, as the virus ebbed and
flowed, we were sent home again, and after about three months, I set up a more
permanent workstation in my living room, complete with a laptop computer
docking station and my three monitors.
By now, most of my work friends were doing the same thing, setting up
more permanent workstations in their homes, because it seemed like we were
going to work from home for a while. By
late 2021, I think we were back in the office again on a part-time basis, but
on most days the Edwards Irvine campus looked like a ghost town, with most of
the office staff working from home.
However, by early 2022, it seemed like more and more people were
returning to the office, albeit on more of a part-time basis (come in late and
leave early…). Nevertheless, in my case I
never really returned to the office, but more on that below. Also, in the beginning of 2021, I was
transferred out from my new product development role back to supporting the
product line I supported in 2015, our family of cardiopulmonary catheters, for
reasons that only became clear much later.
No big deal, a job is a job, and a paycheck is a paycheck, especially if
it stays the same.
However, on March 28, 2022, an announcement was made that
Edwards had decided to sell off the cardiopulmonary bypass catheter business
and that Edwards expected the sale to be completed by September of 2022. For us that supported the product line, we
would be affected, and most likely be laid off when the sale was completed,
which for me, after more than 15 years of service to Edwards, felt like a
betrayal. After the announcement came
out, I just so happen to be in the men’s room when our corporate vice president
came in, and he asked me “Peter, how do you feel about the announcement?”. I replied “I feel like a flea that’s at the
back of a dog that’s at the animal shelter”.
That was not the reply he was expecting, and he was clearly taken aback,
but that was the truth. Nevertheless, as
2022 wore on, with rising interest rates, the investment landscape had changed,
and by the end of 2022, a new decision was made; a new business was to be
created that would encompass the cardiopulmonary bypass catheters, which, after
this business had gained traction, would then be sold off under its own
name. And so it happened; in the
beginning of 2023, a new entity was created; enableCV, a wholly owned
subsidiary of Edwards, focused solely on the cardiopulmonary bypass market, and
I found myself part of the enableCV team.
In early September 2023, we were officially separated from Edwards, and
as of that date I no longer receive an Edwards paycheck, which ended my
employment with Edwards Lifesciences.
When I look back at my time with Edwards Lifesciences (17
years), and even though the end was not as I had planned, overall my employment
at Edwards has been truly rewarding, both in my professional development and
also financially, given our competitive salaries, generous bonus plan and for
the most part a positive share price (and a couple of stock splits, thank you
very much!). When I started at Edwards
Lifesciences in early 2007, we had some 6,000 employees worldwide, with yearly
sales of about a billion dollars. Fast
forward to 2023 (before the sale of the Critical Care business unit to
Becton-Dickinson), and Edwards had some 17,000 employees world-wide, and yearly
sales of more than four billion dollars, so the growth of Edwards Lifesciences
has been phenomenal. I have had the
pleasure of working with some of the smartest and most accomplished people that
one can ever meet, and working with and in some truly outstanding teams. I also prospered in my career, going from a
lowly staff engineer in 2007 to Director of Regulatory Affairs in 2023 (even
though my last “promotion” from Senior Manager to Director was more of an HR
title adjustment than a true promotion).
I hope that in some way I was able to contribute to that exceptional
growth, and that Edwards continues to grow and prosper. However, with Mike Mussallem’s retirement in
2023, and with the share price pretty much stuck around $70.00 since the
all-time high of $130.00 in December of 2021, the future of Edwards is somewhat
unclear, at least for a simple guy like me.
Also, with the unexpected sale of the Critical Care business unit in
June of 2024 to Becton-Dickinson, coupled with (for Edwards) the unprecedented,
demoralizing layoffs of some 500 employees in 2024 has left many of us
wondering if the Edwards that we knew under Mike Mussallem is gone
forever… Progress, I guess…
enableCV, Midvale, Utah:
Director of Regulatory Affairs, September 2023 through now (as of this
writing, July 2025).
In the beginning of 2023, as the plans for the new business
started to solidify, I got a new manager, and even though I had early
misgivings, my new boss at enableCV has turned out to be a fantastic manager,
juggling a multitude of roles, while keeping her large staff happy (you can
call me a sycophant, I will not be insulted).
So, what initially looked like a raw deal, has in reality worked out
really well for me, and I’m still employed, even though I should have been laid
off in September of 2022. With the
formal split between Edwards and enableCV, in addition to being fully remote
(no more starched shirts for me!) I have had the good fortune to work on
several interesting projects, one of which is the certification of our products
under the new Medical Device Regulations in the European Union, a project that
has kept me really busy for the last two years.
Since enableCV is much, much smaller than our parent Edwards
Lifesciences, we have been able to achieve something that very few people thought
we could do, under a very aggressive timeline, due to our ability to react
quickly through our excellent team work.
Also, with a small, dedicated team, where every team member wears
multiple hats, our ability to “pivot” (a fancy corporate term that describes
the ability to change quickly) and find solutions to issues has proven to be
one of our core strengths. As I’m
writing this in July of 2025, it appears that we will very soon be sold, which
will (with a little bit of luck) usher in yet another chapter in my working
life, and hopefully I’ll stay employed for as long as it suits me and whomever
wants me! Working life is still good!
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